At P N Cricket Academy, we are committed to delivering quality cricket coaching and a great learning experience. We understand that sometimes plans change, and we aim to handle refund requests fairly and transparently.
General Policy
- All coaching fees are to be paid in advance before the start of any session or program.
- Fees once paid are non-refundable, except in certain special circumstances outlined below.
Refund Eligibility
Refunds will only be considered under the following conditions:
- Medical emergency or injury, supported by a valid medical certificate.
- Program cancellation or significant schedule change made by the academy.
- Duplicate or overpayment, provided it is reported within 7 days of payment.
How to Request a Refund
To request a refund, please email us at pnsportsa@gmail.com with the following details:
- Player’s full name
- Parent/Guardian’s contact number (if applicable)
- Date and method of payment
- Reason for requesting a refund
- Any supporting documents (e.g., medical report, payment receipt)
Once submitted, your request will be reviewed, and we will respond within 5–7 business days.
Refund Processing Time
- Approved refunds will be processed within 7–14 working days.
- Approved refunds will be processed within 7–14 working days.
Non-Refundable Situations
- Missed sessions due to personal commitments, travel, exams, or other non-emergency reasons.
- Player withdrawal after the program has started.
- Suspension or termination due to violation of academy rules or code of conduct.
- Late arrival or incomplete attendance
Program Changes
- If P N Cricket Academy cancels or reschedules a program/session:
- You may be eligible for a refund or a makeup session.
- In case of long-term closures (e.g., extreme weather, public restrictions), suitable adjustments will be offered.
Contact Us
If you have questions about this policy or need help with a payment-related issue, feel free to reach out:
Email: pnsportsa@gmail.com
Phone: 9035797338
P N Cricket Academy reserves the right to modify this policy at any time. Any changes will be updated on this page.